| Please use the checklist below to solve some common email problems. 1. Double check your password is correct 2. Your username should be user@domain.com (your full email address) 3. smtp/pop3 should be set to: mail.domain.com 4. Ensure SSL /Secured Socket Layer option is not selected 5. Make sure the 'my server requires authentication' is checked. If the above is correct login to cpanel and check that none of your mail accounts or your total webspace is over quota. If this ok Login to webmail and check if you can send and receive mail ok. If you can and your email was working previously without any changes, then the problem is most likley local , either with your ISP or your mail client. Next step is to test if your pc can connect to the smtp port. 1. Click start/run from your windows pc task bar. 2. In the run box type cmd.exe and hit enter 3. In the popup window type: telnet yourdomain.com 25 and hit enter. You should receive something like this: 220-secure.xxxxxx.com ESMTP Exim 4.66 #1 Tue, 28 Aug 2006 23:45:03 +0100 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
Next step is to test if your pc can connect to the pop3 port. 1. Click start/run from your windows pc task bar. 2. In the run box type cmd.exe and hit enter 3. In the popup window type: telnet yourdomain.com 110 and hit enter. You should receive something like this: +OK Hello there.
If you are also unable to send and receive mail with Webmail, please open a ticket. Please include all relevant information & any applicable error messages. |
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